Cell Service Outage Reported For Carriers Nationwide

February 22, 2024

We are aware of an issue impacting AT&T wireless customers from making and receiving any phone calls (including to 911).

San Francisco Fire Department on a cell service outage impacting customers on Thursday.

Who: AT&T, T-Mobile, Verizon users appeared to be impacted. Thursday morning, the companies released the following statements: “’Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored,’ AT&T said in a statement. … ‘Verizon’s network is operating normally. Some customers experienced issues this morning when calling or texting with customers served by another carrier. We are continuing to monitor the situation,’ Verizon said. T-Mobile said that it did not experience an outage. ‘Our network is operating normally. Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks,’ T-Mobile said” (The Associated Press).

Later Thursday morning, AT&T said, “Our network teams took immediate action and so far three-quarters of our network has been restored. We are working as quickly as possible to restore service to remaining customers.”

White House National Security Spokesman John Kirby said federal agencies are working with AT&T regarding the outages, noting, “The bottom line is we don’t have all the answers to that [what happened]. I mean, this just happened earlier today. And so we’re working very hard to see if we can get to the ground truth of exactly what happened.”

Update from the U.S. Federal Communications Commission early Thursday afternoon

At 2:10 p.m. CT on Thursday, AT&T released the following statement: “We have restored wireless service to all our affected customers. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future.”

What: People had been unable to call or text using their phone service; WiFi remains operable as well as WiFi-enabled texting and internet search.

Where: No geographic location. Major cities impacted.

When: The New York Times reports service outage reports came around 3:30 est.

Downdetector, a website that tracks service outages, is the source most often quoted on this story.

Why: At 6:46 p.m. CT on Thursday, AT&T released the following statement: “Based on our initial review, we believe that today’s outage was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack.  We are continuing our assessment of today’s outage to ensure we keep delivering the service that our customers deserve.”

Good overview from CNBC

Something To Consider from CNN on AT&T: “The company has encountered sporadic outages over the past few days, including a temporary 911 outage in some parts of the southeastern United States.” CNN continues to update this article.


by Jenna Lee,